The Loop & Co. Refund Policy

Effective Date: [20th July 2023]

Refund Eligibility

At The Loop & Co., we strive to provide quality used clothing to our customers. If you are not entirely satisfied with your purchase, we offer a refund or exchange subject to the following conditions:

a. Clothing Defects: You are eligible for a full refund or exchange if the clothing item you received has significant defects, damages, or inaccuracies not disclosed in the item description.

b. Wrong Item: If you receive the wrong clothing item, we will provide a full refund or exchange once the item is returned to us in its original condition.

Refund Process

To initiate a refund or exchange, follow these steps:

a. Contact Customer Support: Notify our customer support team within [number of days] of receiving the item. You can reach us through [contact email/phone number].

b. Provide Details: Provide your order number and a detailed explanation of the reason for the refund or exchange request.

c. Return the Item: After receiving approval from our customer support team, return the item in its original condition, including all tags and accessories, to the provided address.

d. Inspection: We will inspect the returned item to ensure it meets the refund eligibility criteria.

e. Refund or Exchange: Once the item passes inspection, we will process your refund or exchange promptly.

Non-Refundable Items

The following items are not eligible for a refund or exchange:

a. Clothing that has been altered, damaged, or shows signs of wear beyond what is expected from the original condition.

b. Clothing not returned within 14days of delivery or without the original tags and accessories.

c. Items with specific non-returnable labels mentioned in the product description.

Return Shipping

If the refund or exchange is due to an error on our part (e.g., wrong item shipped, clothing defects not disclosed), we will cover the return shipping costs. Otherwise, you are responsible for the return shipping fees.

Processing Time

Refunds may take 7 days to process, depending on the payment method used for the original transaction. Exchanges will be processed upon receipt and inspection of the returned item.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at +6016-7341180 or email us at